Senior Technical Account Manager

📋 Description

• Lead and execute impactful customer technical projects, including implementation and deployment of
• Guide customers throughout their customer journey with hands-on support when needed
• Troubleshoot Kubernetes workloads, pods, networking, storage, and resource management in production
• Troubleshoot complex data movement issues involving SQL, CDC, database replication, and data
• Troubleshoot complex integration issues with REST APIs, authentication, webhooks, and JSON
• Advise customers on integrating LLM-based tooling into their data infrastructure alongside Airbyte

🎯 Requirements

• 6+ years of experience in a customer-facing technical role (Technical Account Manager, solutions
• Deep hands-on Kubernetes experience in production environments (troubleshooting workloads, pods
• 2+ years of experience in a startup environment, ideally in modern data infrastructure (cloud
• Hands-on experience with one or more AI frameworks
• Exposure to AI agent frameworks and prompt engineering best practices is a strong plus
• Proven track record of supporting products that directly impact business productivity

🎁 Benefits

• Flexible PTO with a culture that encourages at least 25 days off annually
• 16 weeks fully paid parental leave for all parents
• Comprehensive medical, dental, and vision coverage for employees and dependents
• 401(k) retirement plan
• Professional development budget, conference sponsorship, and book reimbursement
• Commuter benefits and monthly internet reimbursement