Senior Technical Account Manager

📋 Description

• Build trusted relationships with assigned enterprise customers by understanding their technical
• Serve as the primary post-sales technical contact and customer advocate, ensuring platform
• Drive adoption, operational maturity, and long-term value realization through proactive account
• Conduct regular technical and business reviews, demonstrating progress, identifying expansion
• Anticipate technical risks, adoption barriers, and customer blockers, developing mitigation plans
• Partner with Solutions Engineers to ensure effective transitions from pre-sales through onboarding

🎯 Requirements

• 4+ years of experience in a customer-facing technical role such as Technical Account Manager
• Strong knowledge of Docker, Kubernetes, CI/CD, infrastructure-as-code, and modern cloud-native
• Proven ability to translate complex technical capabilities into business outcomes and demonstrate
• Strong communication and presentation skills, with the ability to engage effectively with both
• Strategic thinking and the ability to identify patterns, anticipate customer needs, and develop
• Strong relationship-management skills and a customer-first approach to solving complex problems.

🎁 Benefits

• Equity participation for full-time employees.
• Remote-first work environment with flexibility to manage your schedule.
• Home-office support to help create a productive and comfortable workspace.
• Technology stipend equivalent to US$100 net per month.
• Generous paid time off, quarterly wellness days, and a designated year-end wellness break.
• Annual learning and development stipend for conferences, courses, certifications, and other