Senior Technical Account Manager

📋 Description

• Be the assigned Strategic account's primary point of contact and function as their professional
• Responsible for customer satisfaction, retention and reference ability for all assigned accounts
• Develop and maintain an effective and productive relationship with assigned account(s) at all
• Clear understanding of the assigned accounts' business goals and directions and drive return on
• Hold regular discussions that balance proactive and reactive work and result in becoming their
• Partner with other CX teams (Technical Support, Professional Services, Product Management, etc.)

🎯 Requirements

• Bachelor's degree (BS) in Business Management or related field or equivalent work experience
• 5+ years proven track record of successful Enterprise Account Relationship Management in either
• Excellent Communication and Presentation skills with both C-Level and day-to-day operations
• Experience developing and executing Customer Success strategies for enterprise accounts.
• Demonstrated ability to improve customer health, adoption, GRR, and NRR through proactive
• Proven ability to lead cross-functional teams and drive accountability in matrixed organizations.