Senior Technical Account Manager

📋 Description

• Serve as the primary technical point of contact for a portfolio of strategic, high-value enterprise
• Own and manage critical customer escalations, ensuring rapid resolution and clear communication
• Drive strategic technical account planning and lead regular business reviews with clients
• Provide expert guidance on complex product integrations, architectural best practices, and system
• Act as a liaison between clients and Airship's Product and Engineering teams, advocating for
• Mentor and coach other Technical Account Managers, sharing your expertise and helping to onboard

🎯 Requirements

• 7+ years of technical, client-facing experience working with enterprise accounts
• Advanced ability to read and write code in Python, Java, Swift, or a similar object-oriented
• Strong knowledge of APIs and complex system integrations
• Familiarity with Linux and/or Mac OS X command line
• Comfort working with iOS and Android mobile platforms and their development tools
• Experience in digital marketing solutions (mobile, web analytics, optimization, email, SMS) and

🎁 Benefits

• Competitive medical, dental, and vision insurance options for you and your dependents
• Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off
• Support for your overall wellbeing with mental health and wellness resources
• Employer-subsidized life insurance as well as short-term and long-term disability
• A digital-first work environment and a monthly stipend to support remote work
• Mentorship and growth opportunities to build skills and accelerate professional development