Senior Technical Account Manager

📋 Description

• Serve as the primary point of contact and trusted advisor for assigned strategic and complex
• Build strong customer relationships through regular engagement focused on business objectives
• Lead customers through go-live preparation and help establish confidence and success as they
• Take ownership of complex technical issues and customer escalations, coordinating resources across
• Perform advanced troubleshooting and technical triage while helping customers navigate complex
• Ensure customer issues, cases, and requests progress appropriately and remain within established

🎯 Requirements

• Bachelor's degree in Computer Science, Business Information Systems, a related field, or equivalent
• 10+ years of experience in technical services, software, telecommunications, customer service
• Demonstrated success managing complex customer relationships in technical environments.
• Strong technical problem-solving, analytical, triage, and advanced troubleshooting skills.
• Working technical knowledge of contact center software, architecture, design, and functionality.
• Experience resolving complex and high-impact technical and customer issues.

🎁 Benefits

• Opportunity to work with leading contact center technology
• Partner with strategic customers
• Solve complex business and technical challenges
• Influence how we continue improving our products and customer experience
• NiCE-FLEX model: two days working from the office and three days of remote work each week (for this