Senior Technical Account Manager

📋 Description

• Serve as a trusted advisor and technical advocate for assigned customer accounts.
• Lead customer onboarding and adoption, helping customers maximise the value of their investment in
• Facilitate goal-setting workshops and planning sessions to align platform capabilities with
• Guide customers in the operationalization of key use cases and integration of Dragos into existing
• Provide ongoing technical guidance, best practices, and recommendations to improve platform
• Monitor customer health, platform adoption, and utilization trends, proactively identifying risks

🎯 Requirements

• 3+ years' experience working in OT, ICS, or critical infrastructure environments, with knowledge of
• Experience in security operations, threat detection, threat intelligence, vulnerability management
• Strong understanding of industrial cybersecurity, OT/ICS environments, cyber risk management, and
• Experience applying frameworks such as ISA/IEC 62443, NIST CSF, SANS ICS Five Critical Controls
• Ability to engage and influence both technical and business stakeholders, delivering workshops and
• Strong communication, relationship management, and problem-solving skills with a customer-first

🎁 Benefits

• Salary: A$ 176,000 per year
• Competitive Equity Package
• Comprehensive Benefits Plan