Senior Technical Account Manager

📋 Description

• Own executive-level relationships with CIOs, CISOs, IT leaders, and other key stakeholders
• Lead Quarterly Business Reviews and Executive Business Reviews using data-driven insights to
• Advise customers on cybersecurity and risk-management frameworks, including NIST CSF, CIS Controls
• Serve as the primary escalation point for high-severity and recurring technical issues
• Oversee complex customer onboarding and migration initiatives, including multi-site firewall
• Review customer configurations and technical environments to ensure alignment with security

🎯 Requirements

• 3–5 years of experience in Technical Account Management, managed services, cybersecurity, or a
• Demonstrated experience managing mid-sized to large enterprise accounts with complex technical
• Strong expertise in managed firewalls and network security, backup platforms, and endpoint security
• Experience with backup technologies such as Cohesity is strongly preferred.
• Familiarity with customer success platforms such as Totango, including implementing or using
• Strong understanding of managed-service delivery, SLAs, service quality, and customer-success best

🎁 Benefits

• Competitive annual salary of $120,000–$140,000.
• Full-time, fully remote position based in the United States.
• Opportunity to work directly with enterprise customers on complex cybersecurity and
• High-impact individual contributor role with significant ownership of strategic customer
• Exposure to senior technology leaders, including CIOs, CISOs, and IT executives.
• Collaborative environment working across cybersecurity operations, engineering, product, support