Senior Technical Account Manager - Federal

📋 Description

• Serve as the primary technical advocate for assigned customers, supporting onboarding
• Guide customers in operationalizing key use cases and integrating Dragos into existing workflows to
• Lead regular account reviews, roadmap alignment discussions, and platform optimization efforts to
• Monitor customer health and adoption metrics, proactively identifying risks and supporting get-well
• Partner closely with Customer Success, Support, Product, and Sales teams to ensure a seamless
• Act as an OT cybersecurity subject matter expert, delivering training, workshops, and

🎯 Requirements

• 3+ years of experience working in OT environments with practical knowledge of ICS, SCADA, or DCS
• 1+ year of experience in a cybersecurity engineering or SOC role, preferably supporting critical
• Strong understanding of ICS/OT cybersecurity concepts, including detection platforms, risk
• Familiarity with SIEM tools and incident response workflows (e.g., Splunk, QRadar, FortiSIEM
• Proven experience in customer-facing or post-sales roles, delivering value-focused technical
• Ability to clearly simplify and communicate complex technical concepts to diverse audiences.

🎁 Benefits

• Competitive Equity Package
• Comprehensive Benefits Plan