Senior Technical Account Manager - Strategic Services

Added
15 days ago
Type
Full time
Salary
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jira asana ai smartsheet monday.com
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๐Ÿ“‹ Description

  • Lead end-to-end onboarding and implementation of ClickUp, from discovery and solution design
  • Translate functional and technical requirements into scalable ClickUp solutions, including
  • Guide customers through foundational setup, integrations and enablement while promoting best
  • Monitor seat utilization, adoption trends and Champion/Stakeholder engagement.
  • Build and run adoption plans and account reviews to maintain or improve health.
  • Spot risks early and build recovery plans with the account team.

๐ŸŽฏ Requirements

  • 5+ years in a customer-facing SaaS role (Technical Account Manager, Customer Success Manager
  • 2+ years of hands-on experience with ClickUp, Asana, Monday.com, Smartsheet, Wrike, Jira or a
  • Direct experience leading enterprise SaaS implementations or onboarding programs end-to-end, and/or
  • Demonstrated experience building and deploying AI-powered workflows, agents or automations in a
  • Strong project and program management skills, including complex, multi-stakeholder engagements
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