Twilio

5,001-10,000 employees
95 jobs posted

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Senior Technical Program Manager, Services Tools & Diagnostics

Added

7 days ago

Location

🌍 North America

Type

Full time

Salary

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Related skills

salesforce grafana python typescript rest api

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📋 Description

Architect and build GCS systems: observability, routing, and automation.
Develop AI workflows using Claude APIs and MCP servers.
Collaborate with CXO to design autonomous decision frameworks.
Extend observability with dashboards in Grafana, Salesforce, Tableau, Looker, Airtable.
Measure performance: time to value, resolution rate, cost per ticket.
Translate complex tech into clear docs for leadership.

🎯 Requirements

7+ years building production software or technical systems.
Proficiency in Python and/or TypeScript (Node.js) with REST APIs.
Experience with OAuth 2.0, API keys, token refresh, webhooks.
Hands-on AI/LLM systems: tool use, function calling, MCP servers.
Deep understanding of LLMs: RAG, prompts, agent frameworks.
Advanced SQL with analytical queries; ClickHouse preferred.
Dashboard development with Grafana, Salesforce, Tableau, Looker, Airtable.
Strong engineering practices: Git, code reviews, CI, least-privilege.

🎁 Benefits

Health care, 401(k), paid time off.
Parental and wellness leave.
Equity plan eligibility and corporate bonus plan.
Volunteering and community support programs.

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