Senior Technical Success Manager

📋 Description

• Orchestrate near term, mid term, and long term strategies for enterprise customers, ensuring they
• Build and foster trusted relationships with leaders across customer engineering and security
• Design and execute customized onboarding programs that help customers achieve their specific
• Advocate internally for customer needs, partnering proactively with Product, Sales, and Support to
• Prepare and facilitate strategic business reviews (QBRs), using data-driven storytelling to
• Mobilize internal and external resources to remove barriers to adoption and solve complex technical

🎯 Requirements

• 5+ years of experience in a customer-facing technical role, successfully engaging executives and
• Experience working closely with highly technical customers in the Enterprise (Fortune 100) space in
• Strong working knowledge of developer or application security tools and workflows (e.g., GitHub
• Experience leading technical or engineering programs, with a proven record of thought leadership
• Exceptional communication skills, with the ability to facilitate challenging discussions, handle
• Strong organizational skills and the ability to thrive in a collaborative, fast-paced environment.

🎁 Benefits

• Nice to have: a developer background, coding experience, or deep familiarity with modern DevOps
• Nice to have: prior experience in a direct or matrixed role leading technical transformation
• Nice to have: a track record of problem-solving and innovation in developing technology programs.
• Nice to have: a Bachelor's degree in computer science, technology, engineering, math, business, or
• Enjoys translating complex technical wins into clear business value: you love a good