Senior Technical Success Manager

📋 Description

• Own customer adoption, onboarding, and continued success at your customer base.
• Forecast customer consumption and document opportunities and successes.
• Lead all aspects of the adoption, optimization, and integration of New Relic within your customers.
• Be a partner with Sales to identify revenue opportunities through the upsell of new services and
• Be your customer’s voice with product and engineering.
• Maintain a deep understanding of the customer’s business and how they use technology to grow.

🎯 Requirements

• 5+ years of pre or post sales experience within the software industry
• 3+ years of demonstrated pre or post sales experience working with enterprise customers
• Strong technical background and sales/customer orientation
• A desire to learn new technologies
• An interest in or previous experience of performance monitoring tools (infrastructure, application
• Ability to keep up to date project plans and documentation.

🎁 Benefits

• Familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python
• Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps
• Background in mobile device platforms & architectures (IOS & Android)
• Bachelor's degree in Engineering/Computer Science or equivalent desirable