Senior Technical Success Manager, Strategic - West

📋 Description

• Own customer deployment, adoption, and outcomes for a portfolio of 10 accounts, from presales
• Lead deployment planning and implementation across your book: scoping, deployment plan creation
• Track and manage risks and issues across active deployments, driving resolution before they impact
• Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption
• Drive product adoption by running live working sessions, identifying new use cases to expand value
• Develop and maintain success plans tied to customer goals, tracking milestones and risks from

🎯 Requirements

• 6+ years of experience in Customer Success, Technical Account Management, or a similar
• 3+ years of experience leading enterprise software deployments where change management and
• 2+ years managing a portfolio of 8-10 Strategic accounts
• Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart
• Experience training or enabling non-technical teams to become data-sufficient
• Excellent communication skills to influence everyone from a data engineer to a C-level executive

🎁 Benefits

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for
• Flexible time off, paid holidays, and more
• Fidelity 401/K
• Generous stipends for wellness, commuter transit/parking, learning and development, home office
• Excellent Parental benefits: 12-20 weeks of Paid Parental Leave, Carrot Fertility
• Mental health and wellness benefits including no cost employee access to Modern Health coaching