Senior Technical Support Engineer

📋 Description

• Deep-Dive Debugging: root-cause analysis across polyglot environments.
• Strategic consulting for senior engineers on observability.
• Troubleshoot SDK implementations; instrument complex frameworks.
• Engineering feedback loop: prioritize high-impact platform fixes.
• Engineer Agentic Operations: deterministic, autonomous resolutions.
• The Seer Philosophy: apply AI to make support autonomous.

🎯 Requirements

• 5–8+ years in technical support, systems, or software development.
• Mastery of Python, JavaScript, Java, or Ruby; read SDK code.
• Distributed systems, microservices, APIs, frontend-to-database.
• AI & Automation literacy: familiarity with LLM orchestration.
• Exceptional communication: explain concepts and write AI instructions.
• Bonus: Open Source contributor or former software developer.

🎁 Benefits

• Hybrid work model with overlap at SF HQ.
• Collaborate across GitHub, Discord, and internal tools.
• Shape AI-powered support and Agentic Operations.
• Inclusive, equal-opportunity culture.