Sentry

201-500 employees
9 jobs posted

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Senior Technical Support Engineer

Customer Support

Added

15 days ago

Location

🌍 Asia

Type

Full time

Salary

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Related skills

javascript react java python microservices

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📋 Description

Deep-Dive Debugging: root-cause analysis across polyglot environments.
Strategic consulting for senior engineers on observability.
Troubleshoot SDK implementations; instrument complex frameworks.
Engineering feedback loop: prioritize high-impact platform fixes.
Engineer Agentic Operations: deterministic, autonomous resolutions.
The Seer Philosophy: apply AI to make support autonomous.

🎯 Requirements

5–8+ years in technical support, systems, or software development.
Mastery of Python, JavaScript, Java, or Ruby; read SDK code.
Distributed systems, microservices, APIs, frontend-to-database.
AI & Automation literacy: familiarity with LLM orchestration.
Exceptional communication: explain concepts and write AI instructions.
Bonus: Open Source contributor or former software developer.

🎁 Benefits

Hybrid work model with overlap at SF HQ.
Collaborate across GitHub, Discord, and internal tools.
Shape AI-powered support and Agentic Operations.
Inclusive, equal-opportunity culture.

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