Senior Technical Support Engineer

📋 Description

• Be the frontline agent: Triage, investigate, manage, and annihilate complex customer issues
• Escalate wisely: Engage the Engineering team when things get spicy.
• Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed.
• Bridge the tech lingo divide: Explain things clearly to both code whisperers and non-tech humans.
• Document like a librarian: Create detailed write-ups of new issues and throw helpful Knowledge Base
• Channel your inner detective: Prioritize your own queue, drive clarity in communication, and

🎯 Requirements

• You've spent 5+ years supporting enterprise customers with a confident, calm approach.
• 3+ years under your belt with Linux, Docker and Kubernetes. You dream in containers.
• You deliver top-tier customer experiences with stellar written and verbal communication.
• You're a cross-functional harmony maker supporting teams across Engineering, Customer Success, and
• You're comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source
• Experience with AWS, Azure, or GCP; AWS EKS experience is a plus.

🎁 Benefits

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums
• ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing