Senior Technical Support Engineer

📋 Description

• Lead high-priority or complex support issues across teams.
• Act as escalation point, resolve edge cases and urgent matters.
• Mentor junior team members and drive performance.
• Represent Support in cross-functional meetings with Product and Engineering.
• Design and implement solutions for recurring or systemic issues.
• Participate in incident reviews and product betas to improve quality.

🎯 Requirements

• 3+ years in technical support, ideally in B2B SaaS.
• Own and resolve high-stakes or complex issues.
• Excellent written and verbal communication under pressure.
• Cross-functional collaboration with Product and Engineering.
• Mentor others and contribute to a strong team culture.
• Troubleshoot with APIs, logs, and dev tools; Zendesk, Looker, Postman; Python/Bash; on-call.

🎁 Benefits

• Unlimited PTO and flexible policy
• Employee stock options
• Medical/dental/vision with HSA and FSA options
• 401k with 100% match up to 4%
• 16 weeks paid parental leave
• Home office stipend and annual Learning & Development stipend