Senior Technical Support Engineer

📋 Description

• Perform root-cause analysis on complex issues and distributed tracing gaps across polyglot
• Act as a strategic consultant for senior engineers at our largest enterprise customers, solving
• Go deep into the source code of Sentry's SDKs to help developers instrument complex frameworks and
• Serve as the bridge between the world's best developers and our product teams, using data from your
• Engineer deterministic support paths that power our support agents, moving beyond probabilistic
• Build the right context into our systems so they can resolve issues consistently and indefinitely

🎯 Requirements

• 5-8+ years of experience in technical support engineering, systems engineering, or software
• Mastery of Python, JavaScript, Java, or Ruby; comfortable reading SDK source code and identifying
• Deep understanding of distributed systems, microservices, APIs, and the path of a pixel from
• Practical familiarity with LLM orchestration (RAG, context windows, system prompts) and a critical
• Exceptional communication: ability to explain complex architectural concepts to a human and write
• Bonus: active presence on GitHub or experience maintaining open-source libraries

🎁 Benefits

• Competitive base salary range of $125,000 to $150,000
• Eligibility for incentive compensation
• Equity grants
• Paid time off
• Group health insurance coverage
• Access to Sentry's employee benefit plans and programs