Senior Technical Support Representative (PST)

📋 Description

• Deliver outstanding customer support: Respond to customer inquiries primarily through email
• Troubleshoot technical issues: Investigate product bugs, account access problems, browser
• Guide customers through the platform: Help healthcare providers and organizations understand
• Document and escalate product issues: Record potential bugs, feature requests, and recurring
• Analyze customer data: Use support and analytics tools to investigate reported issues, understand
• Maintain high-quality support workflows: Manage incoming support queues, prioritize requests, track

🎯 Requirements

• Professional experience: 5-8 years of experience in customer-facing technical support or similar
• Technical troubleshooting skills: Strong foundational knowledge of single sign-on (SSO), billing
• Technical versatility: The ability to investigate issues across multiple systems, interpret
• Customer support expertise: Experience managing support queues, prioritizing competing requests
• Exceptional written communication: Excellent English writing and speaking skills, with the ability
• Analytical and problem-solving abilities: A proactive approach to troubleshooting, with the ability

🎁 Benefits

• Competitive salary: Annual compensation ranging from $93,000 to $102,500 USD.
• Fully remote work: Work remotely while supporting customers and collaborating with a distributed
• Predictable schedule: Full-time, Monday through Friday, from 10:00 a.m. to 6:00 p.m. Pacific Time.
• Human-centered support culture: Focus on delivering meaningful customer outcomes without
• Professional development: Opportunities to deepen your technical troubleshooting skills, expand
• Meaningful impact: Help healthcare providers deliver better care by ensuring they can rely on the