Senior Tier 3 Engineer - Calix Cloud

📋 Description

• Resolve complex technical escalations for cloud platforms and networking
• Lead advanced troubleshooting and root cause analysis
• Drive product defect resolution with engineering teams
• Manage critical customer incidents and coordinate resources
• Mentor frontline support engineers
• Create technical documentation and knowledge base materials

🎯 Requirements

• 5+ years in technical support or Tier 3 support
• Bachelor's or master's in EE, CS, or related field
• Strong cloud platform and networking knowledge
• Expertise in TCP/IP, VLANs, QoS, routing
• Familiarity with Linux and scripting (Python, Bash)
• Excellent communication and customer-first mindset

🎁 Benefits

• Performance bonus potential
• Comprehensive benefits package
• Fully remote work within US
• Quarterly training and professional development
• Opportunities for technical career growth
• Cross-functional collaboration with engineering