Senior Vice President & General Manager, Senior Living

📋 Description

• Strategic leadership & market ownership for the Senior Living segment.
• Own P&L for Senior Living; drive ARR growth, retention, expansion.
• Lead customer-facing teams (Sales, CS, Services, Support) to aggressive targets.
• Matrixed collaboration with Marketing, Product, and Engineering; align roadmaps to priorities.
• Represent PointClickCare at senior industry forums, shaping market perception.
• Collaborate with CRO and executive team on annual planning and investments.

🎯 Requirements

• 15+ years of progressive leadership in enterprise software, healthcare technology, or a related SaaS environment, with at least 5 years in a senior executive role with P&L ownership.
• Deep knowledge of the Senior Living market, including operator economics, care delivery models, regulatory environment, and the technology landscape serving the sector.
• Demonstrated success leading and scaling customer-facing organizations (Sales, CS, Services) in a high-growth B2B software company.
• Proven ability to operate effectively in a matrixed environment, influencing outcomes across product, engineering, and marketing without direct authority.
• Track record of building and maintaining executive-level customer relationships, with the credibility to engage as a peer with C-suite leaders at major Senior Living operators.
• Strong financial acumen, including experience owning and managing a multi-million dollar P&L, with proficiency in SaaS revenue metrics and operating KPIs.

🎁 Benefits

• Benefits starting from Day 1
• Retirement Plan Matching (RRSP & 401K)
• Flexible Paid Time Off
• Lifestyle/Wellness Spending Account
• Parental & Caregiver Leaves
• Fertility & Adoption Support