Service Coordinator

📋 Description

• Schedule and coordinate field technicians based on priority, location, and availability.
• Monitor service tickets and ensure timely completion of work orders.
• Coordinate with customers, vendors, subcontractors, and internal teams.
• Manage technician schedules, job updates, and service documentation.
• Track service performance and SLA compliance.
• Prepare reports, forecasts, and operational updates.

🎯 Requirements

• 1-2 years of experience in service coordination, dispatch, project coordination, or a similar role.
• Scheduling and any telephony experience is a plus.
• Experience working with B2B customers.
• Basic understanding of IT infrastructure and networking concepts.
• Experience with ticketing systems and service management platforms.
• Strong organizational and multitasking skills.

🎁 Benefits

• Day 1 HMO + 1 free dependent
• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments