Service Delivery Manager

📋 Description

• Act as trusted advisor to NICE's customers, providing proactive and reactive post-implementation
• Maintain strategic relationships with client business units to drive service excellence
• Manage critical issues, problems, and requests related to escalations and missed expectations
• Analyze support activity and SR trends for assigned accounts, ensuring SLAs and CSAT are met
• Facilitate problem resolution across internal teams, driving actions, communication, and RCA
• Identify barriers to product adoption and partner with teams to optimize customer success

🎯 Requirements

• Excellent organizational and communication skills
• Strong ability to use facts and data to influence decisions
• Ability to prioritize and make appropriate decisions
• Proven ability to meet deadlines and maintain quality standards
• Excellent problem-solving skills, strong customer service and interpersonal skills
• Ability to interact effectively with all levels of management and customers

🎁 Benefits

• Hybrid work model: 2 days in office, 3 days remote per week
• Opportunity to join a market-leading, global company
• Fast-paced, collaborative, and creative environment
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations