Service Delivery Manager

📋 Description

• Own end-to-end delivery for a portfolio of 8–12 concurrent implementation projects, managing plans
• Lead customer implementations involving data migration, SDK integrations, APIs, webhooks, Event
• Facilitate customer-facing meetings, clarify business requirements, translate them into actionable
• Identify, communicate, and resolve project risks and escalations, ensuring issues are addressed
• Provide proactive project reporting using AI-powered and automated tools rather than relying on
• Own commercial and services performance across the project portfolio, including utilization, scope

🎯 Requirements

• 5–7 years of experience in project or program management, preferably within SaaS, martech, digital
• Proven experience managing multiple concurrent implementation projects, ideally 10 or more at the
• Strong understanding of web technologies and technical concepts, including APIs, SDKs, webhooks
• Hands-on experience with project management platforms such as ClickUp, Jira, Asana, or similar
• Commercial awareness and experience with SOWs, services scoping, utilization, revenue tracking, or
• Excellent customer-facing communication skills, with the ability to lead meetings, produce clear

🎁 Benefits

• Fully virtual-first working environment with flexible working hours.
• Freedom, autonomy, and a high-trust culture focused on outcomes rather than time tracking.
• Opportunity to work with cutting-edge AI technologies and integrate AI into everyday delivery
• Exposure to global customers, projects, and teams across multiple regions.
• Opportunity to help shape and scale a growing India-based service delivery function.
• Annual professional education budget of up to $1,500 for eligible employees, covering courses