Service Delivery Manager – Data, Integration & AI

📋 Description

• Define and continuously improve the service operating model for enterprise integration, software
• Develop and maintain service catalogues, SLAs, OLAs, KPIs and operational governance frameworks.
• Ensure service performance is measured, monitored and reported through meaningful metrics and
• Drive operational excellence and service maturity across supported platforms.
• Lead major incident coordination and escalation activities.
• Drive problem management and root-cause analysis initiatives.

🎯 Requirements

• 7+ years of experience in IT Service Management, Service Delivery, Application Management or IT
• Experience managing enterprise-critical services within complex global environments.
• Proven track record coordinating incidents, problems, changes, releases and service transitions.
• Experience working with cross-functional technology teams and external service providers.
• Strong understanding of ITIL and ITSM practices.
• Experience with ServiceNow or similar ITSM platforms.

🎁 Benefits

• Join a globally recognized and stable company, a leader in the Testing, Inspection, and
• Enjoy a flexible schedule and work model.
• Access continuous learning opportunities through SGS University and Campus.
• Collaborate in a multinational environment with colleagues from various continents.
• Benefit from a comprehensive benefits platform.