Service Delivery Specialist

📋 Description

• Prioritize and translate expectations between business teams, tech teams and external vendors.
• Manage and follow up on service deliveries from external vendors and service providers.
• Ensure the quality of supplier deliverables and secure adherence to agreed service levels.
• Communicate with strategic vendors and global teams to ensure system stability for daily operations.
• Develop and improve support processes and ways of working between internal product teams and
• Guide product teams on operational procedures to maintain stable and high‑quality product

🎯 Requirements

• A degree in Business Administration, IT or a related field (ITIL familiarity is a plus).
• A background in business, IT or service‑delivery functions, ideally with experience supporting both
• ITIL certification or familiarity with ITIL principles.
• Experience in QA (Quality Assurance) testing and using ServiceNow or similar service‑management
• Hands‑on experience managing critical business services in complex tech environments.
• Work experience within global organizations operating across multiple markets.

🎁 Benefits

• 25% Staff discount on all our H&M Group brands, both in stores and online (H&M, COS
• H&M Incentive Program – HIP. Learn more about the program here
• Private Health and Life Insurance
• Food Vouchers
• Long Service Reward at 10, 15 & 20 year anniversary
• Baby Birth Gift Card