Service Designer

📋 Description

• Shape end-to-end, user-centered services across the full lifecycle.
• Lead service blueprints, journey maps, and artefacts.
• Collaborate with content designers, interaction designers, PMs, researchers.
• Facilitate workshops and define structures and journeys.
• Align digital delivery with policy and operational realities.
• Work within multidisciplinary teams to deliver services.

🎯 Requirements

• Experienced in service design with measurable impact.
• Comfortable with ambiguity; guide teams when path isn’t obvious.
• Strategic and scalable, built to last.
• Inclusive by default; champion accessibility.
• Clear communicator across audiences and contexts.
• Evidence-led; use research and insight to inform decisions.

🎁 Benefits

• Profit share scheme tied to quarterly performance.
• Strong career progression and mentorship programs.
• Flexible/remote working arrangements.
• Private healthcare, life assurance, pension.
• Wellbeing programs and employee support.
• 24 days holiday plus generous leave policies.