Service Desk Analyst

📋 Description

• Provide end user support for local and remote users. 70% of the responsibilities revolve around
• Beyond end support, responsible for application support, configuration and maintenance of
• Monitor Service Desk for tickets, monitor back up system, provide daily reports, file restores.
• Consults users to determine present and future needs.
• Identify areas of operation that need upgraded end user equipment.
• Monitor system performance, provide security measures, troubleshooting, maintenance.

🎯 Requirements

• Minimum of 2 years of related IT experience is required.
• Bachelor’s degree in Information Technology or a related field preferred.
• Microsoft Windows desktop and Server certifications are preferred but not required.
• Strong communication skills and innovative thinking is essential as is the ability to provide
• Must be a self-starter with the ability to work well independently, manage multiple technology
• Knowledge of MS Windows 7/10/11 desktop, Microsoft Office, and VMWare vSphere required. ITIL

🎁 Benefits

• For a general overview of our benefits, please visit our careers page at