Service Desk Analyst Intern

📋 Description

• Monitor Helpdesk: receive tickets, escalate tickets as appropriate, work with clients, and close
• Provide end user support (problem-solving, troubleshooting Windows, supporting Microsoft Office
• Prepare, set up, and coordinate employee equipment.
• Identify areas of operation that require upgraded equipment; work with System Administrators to
• Participate in the testing and evaluation of hardware and software in partnership with IT staff and
• Adapt/modify existing hardware and software to meet specific needs.

🎯 Requirements

• Must be enrolled in an Associate or Bachelor degree program in Information Technology or related
• Knowledge of MS Windows desktop, Microsoft Office is required.
• Strong communication skills and innovative thinking is essential.
• Ability to work with the IT team to provide technical software, hardware, and network problem

🎁 Benefits

• Full benefit package including medical, dental and vision coverage and flexible spending account
• Paid time off, flex-time schedules, remote work options and 401k plan and employee perk programs