Service Desk Engineer- L1

📋 Description

• Deliver exceptional technical support and customer service across assigned requests.
• Take ownership of customer technical issues and progress them through to timely resolution.
• Manage support requests in line with established processes and service levels.
• Communicate clearly with customers throughout the troubleshooting and resolution process.
• Set appropriate expectations and provide meaningful updates on the progress of issues.
• Troubleshoot Microsoft and end-user technology issues using a structured approach.

🎯 Requirements

• 2–3 years of experience in a client-facing IT Service Desk or Level 1–1.5 support role.
• Practical experience supporting Microsoft environments and end users.
• Strong customer service mindset with a focus on delivering exceptional support.
• Confident taking ownership of technical issues and seeing them through to resolution.
• Strong troubleshooting and problem-solving abilities.
• Clear, professional and empathetic communication skills.

🎁 Benefits

• Get paid in Australian Dollars
• Medical insurance from day one for you + spouse (or parents if unmarried)
• Generous OPD coverage from doctor visits to all your medical needs
• Home office setup allowance to build your ideal workspace
• Internet allowance to keep you connected
• Gym & wellness allowance to stay fit and balanced