Service Integration Lead (SIAM) — Federal Health IT

📋 Description

• Lead service integration activities across multiple IT service providers, including the enterprise
• Develop and maintain the Integrated Service Management Plan, responsibility assignment matrix
• Establish clear case ownership, escalation paths, and handoff responsibilities across service teams.
• Lead the team's participation in customer service-integration forums and maintain records of key
• Own ServiceNow process design for incident, request, and change management, including approval of
• Work with service providers and operational teams to support consistent service management

🎯 Requirements

• ITIL 4 Managing Professional designation or SIAM Professional certification.
• 8+ years of professional IT service management experience.
• At least 3 years of experience in a multi-supplier Service Integration and Management (SIAM) role.
• Active U.S. Government Secret security clearance.

🎁 Benefits

• Company-supported professional certifications aligned with program work.
• Professional development and career growth opportunities.
• 401(k) with 100% company match up to 6%.
• Medical, dental, vision, life, and disability coverage.
• Generous paid time off and company holidays.
• Home-office equipment and remote-work support.