Service Operations Program Lead

📋 Description

• Own the Global Service & Support operating cadence, including Sprint Release Updates, Manager
• Own Service & Support release readiness and communications for system and process changes
• Run the GSS Monthly process end-to-end, from Teams thread and shared deck to recording and recap
• Own Service Operations demand intake and portfolio management through Jira-COPM, including triage
• Partner with Business Systems to translate Service & Support requirements into prioritized
• Maintain Service Ops collateral on SharePoint and keep the Service Playbook current as processes

🎯 Requirements

• Bachelor's degree or equivalent practical experience plus 3-5+ years in service operations, program
• Hands-on Salesforce experience (cases, work orders, service resources)
• Experience with Jira or similar ticketing/project systems
• Strong meeting and program management skills across multiple recurring cadences
• Excellent written and verbal communicator, comfortable with executive-ready materials
• Preferred: experience supporting a field service org at a genomics or lab instrumentation company

🎁 Benefits

• Stock options
• Discretionary annual bonus
• No cost health insurance plans
• 401k with company match
• Flexible paid time off