ServiceNow Business Analyst

📋 Description

• Gather, analyze, and document detailed business requirements from stakeholders across federal
• Work closely with clients and internal teams to understand business challenges and identify
• Translate stakeholder needs into clear functional requirements and actionable development stories.
• Collaborate with development teams throughout implementation to ensure solutions align with
• Support the testing and validation of completed user stories to confirm that deliverables meet
• Prepare, maintain, and communicate project documentation, ensuring clarity and consistency

🎯 Requirements

• Bachelor's degree.
• At least 4 years of direct experience supporting management consulting and/or technology
• At least 1 year of hands-on ServiceNow implementation experience.
• ServiceNow Certified System Administrator certification.
• ServiceNow Certified Implementation Specialist certification.
• Strong understanding of the Software Development Life Cycle (SDLC), including both Agile and

🎁 Benefits

• Annual salary range of $95,000–$110,000, depending on experience, qualifications, and other
• Fully remote work arrangement within the United States.
• Preference for candidates based in the Washington, DC metropolitan area.
• No travel required.
• Opportunity to contribute to meaningful federal IT and technology transformation initiatives.
• Professional development opportunities through exposure to complex projects and collaborative