Shopper Risk Operations Team Lead

📋 Description

• Measure and track team and team member performance
• Ensure adherence to department processes and company policies to meet performance metrics
• Analyze data to alert Risk Operations management on developing fraud trends, scam merchants
• Identify and recommend process improvements and product enhancements to increase productivity and
• Maintain adequate staffing levels to ensure chargebacks are processed before response deadlines
• Advise on staffing as necessary based on incoming escalation volumes and complexity

🎯 Requirements

• Minimum two years management experience or relevant experience in managing an operations team in
• Bachelor’s degree in an accredited academic institution
• Proficiency in word processing and spreadsheet software, such as Google Suite or Microsoft Office
• Ability to safeguard confidentiality of personally identifiable information (PII)
• Experience in analyzing data and comfortable making impactful decisions in a fast-paced and
• Attention to detail and ability to multitask