Sitecore Customer Engineer

📋 Description

• Own the post-sales product success relationship for Sitecore360 customers across onboarding
• Run structured, instance-led discovery: review the customer's actual implementation, identify where
• Deliver mid-level technical and advisory work directly. Scope deeper delivery for our technical
• Build, agree and maintain a 90-day success plan per customer with testable success criteria tied to
• Coordinate delivery activities across internal resources and technical Consultants, ensuring scoped
• Enable authors and operators to adopt SitecoreAI agentic workflows in their real business context.

🎯 Requirements

• Comfortable navigating modern CMS/DXP/martech architectures, including headless patterns and
• Business analysis fundamentals: root-cause diagnosis, current-state vs desired-state mapping
• Working understanding of content strategy and operations: editorial workflows, governance, decision
• Ability to hold a clear position with senior technical and business stakeholders.
• Experience coordinating across multiple delivery workstreams or resources.
• Ability to travel, approximately 15% depending on customer.