SMB Customer Success Manager - Americas

📋 Description

• Own a portfolio of SMB customers through a pooled 1 Customer Success model, serving as a primary
• Support customers throughout their lifecycle, going beyond initial onboarding to encourage
• Develop high-quality onboarding resources, documentation, webinars, and educational content that
• Provide thoughtful and responsive support through email and live customer interactions, helping
• Become a subject matter expert on the product and its capabilities so you can confidently advise
• Investigate customer challenges in depth, clarify underlying needs, evaluate multiple possible

🎯 Requirements

• At least 2 years of full-time experience in a customer-facing SMB Customer Success Manager, Account
• Experience supporting customers using complex, rapidly evolving software products, particularly
• Comfortable becoming a product and subject matter expert and can use that expertise to help
• Strong problem-solving skills and can independently define the scope of an issue, identify multiple
• Excellent written and verbal communication skills and can communicate clearly with diverse
• Exceptional attention to detail and can provide thorough, clear, concise, and empathetic customer

🎁 Benefits

• Competitive compensation with equity opportunities
• Unlimited Paid Time Off (PTO), with approximately four weeks recommended annually
• Ten-year exercise window for eligible stock options
• Twelve weeks of fully paid family leave in the United States, with plans to expand the benefit to
• Generous budget for equipment, and other to supp equipment, and other to support an effective home
• $100 per month education budget, with additional support for higher-cost learning opportunities