SMB Operations Support Manager

📋 Description

• Lead end-to-end delivery of large-scale SMB initiatives — from scoping and governance through to
• Apply a consistent, recognised methodology (PRINCE2 or Six Sigma) to give initiatives clear
• Design and embed a structured engagement framework for the Hub, defining how initiatives are
• Translate Hub priorities into actionable delivery plans that support commercial objectives, such as
• Monitor delivery and engagement metrics (e.g. Peakon, adoption rates) and use the insight to adjust
• Collaborate with senior leadership across Sales, NMX and Account Management to align delivery

🎯 Requirements

• Strong project and programme management skills, ideally with a PRINCE2 or Six Sigma qualification
• Excellent time management — able to prioritise, sequence and protect delivery quality across
• Strong written and verbal communication skills, with the ability to flex style for different
• Proven ability to lead and deliver complex plans in a timely manner, with a clear prioritisation
• Comfortable working with data and metrics to track and demonstrate impact, not just activity.
• A collaborative approach; able to bring the right people together across functions and build trust

🎁 Benefits

• Solve meaningful problems at real scale.
• See your impact, fast—ship, test and improve ideas quickly in a low-hierarchy, high-ownership
• Grow through challenge and ownership.
• A culture built for builders—high standards, collaboration, flexible working and continuous