SMB Senior Customer Success Manager (CSM) Netherlands

📋 Description

• Own the customer lifecycle for an assigned portfolio from onboarding through renewal and expansion
• Understand customer objectives, validate success criteria, and build actionable success plans that
• Lead onboarding, education, enablement, success reviews, and health checks for SMB customers.
• Monitor customer health and early churn indicators, develop mitigation plans, and execute targeted
• Own the renewals pipeline and partner with Sales on upsell, cross-sell, referral, and
• Act as the voice of the customer internally, sharing structured feedback with Product, Sales

🎯 Requirements

• A business degree and/or relevant experience in Customer Success or Account Management, with a
• Fluent written and verbal English and Dutch are mandatory. Additional European language skills are
• Excellent communication, listening, negotiation, and presentation skills.
• Comfortable with renewals, contract and price discussions, upsell and cross-sell in partnership
• Can interpret customer data, health metrics, and usage patterns to set priorities and make sound
• Organized, methodical, conscientious, and able to manage a portfolio in a dynamic environment.

🎁 Benefits

• Flexible hybrid working model
• Cloud-based applications and collaboration tools
• Support for work-life balance
• Online social events and chat rooms
• Inclusive work culture
• Opportunities to innovate