Snr. Onboarding Consultant (Remote)

📋 Description

• Lead the onboarding and implementation process for new customers, ensuring timely and successful
• Collaborate with CSMs and Sales to understand customer goals and design onboarding plans tailored
• Provide hands-on support during platform setup, configuration, and initial training.
• Act as the primary point of contact for customers during onboarding, addressing inquiries and
• Provide recommendations on how best to integrate our products and platform into a customer’s
• Provide best practices on how to manage and maintain the platform so customers can move quickly and

🎯 Requirements

• Bachelor’s degree or equivalent education preferred.
• Familiarity with standard concepts, practices and procedures within the IT Security Field and
• 3-5 years experience in Customer Implementation, Customer Onboarding, Customer Support, Technical
• Experience with Salesforce or other CRM.
• Experience with a Services PSA solution and/or time tracking.
• Experience with Microsoft Excel and Word.

🎁 Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses