Provide exceptional customer support via phone, email, and chat for Huntress incident reports
Ensure partner understanding by breaking down complex SOC concepts, log data, and product behavior
Lead calls with partners for high-severity or complex incidents, facilitating clear communication
Collaborate effectively with Product Support, Security Operations Center, and other internal teams
Troubleshoot product issues and provide support for other product-related requests as needed.
Advocate for partner needs and provide feedback to the relevant internal teams.

🎁 Benefits

100% remote work environment - since our founding in 2015
New starter home office set-up allowance (€480)
Generous personal leave entitlements
Digital monthly reimbursement (€111)
Travel to the US 1-2 times/year for various company events
Pension

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