Software Onboarding Manager, B2B E-commerce (Colombia Remote)

📋 Description

• Own the enterprise launch from kickoff to go-live, being the dedicated lead for each new enterprise
• Turn each brand's goals into a launch plan across Reviews, Loyalty, Referrals, Quizzes, and
• Run several complex launches at once, clearing blockers early so brands go live on time and on brand
• Advise each brand on how to set up their programs, and guide them through data migration, theme
• Work with Solutions Engineering on custom builds and APIs, writing clear requirements so the work
• Train brand teams to run their programs with confidence, and make sure every brand reaches first

🎯 Requirements

• 5+ years in customer onboarding, implementation, or project management at a B2B SaaS company
• A track record of leading complex, multi-stakeholder launches for larger customers, on time and to
• Strong project management and organisation: you can plan, track, and prioritise many moving parts
• Technical comfort: the words CSV, HTML, and APIs do not scare you, they excite you
• Knowledge of ecommerce tech stacks and metrics, such as conversion, AOV, and repeat rate
• Confidence working with senior marketing and ecommerce stakeholders, and the assertiveness to drive