Provides support to partners with a high attention to detail
Researches, analyzes, and documents findings
Interacts with partners to provide support via email, phone, chat, cases, and remote sessions
Maintains a knowledge base of our products and services and provides high quality support to
Discusses partners' operational challenges and evaluates business data to identify areas of
Provides guidance and performs regular queue review for junior team members

🎯 Requirements

Ability to work independently on projects and processes with general supervision
Practical knowledge of applicable work area
Ability to situationally adapt and understand new technology/processes as per partner requirement
Strong customer service skills
Strong desire to help our partners and peers
Excellent written and verbal communication skills

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