Provides support to partners with a high attention to detail
Researches, analyzes, and documents findings
May influence others within the Services & Support team through the explanation of facts
Interacts with partners to provide support via email, phone, chat, cases, and remote sessions
Maintains a knowledge base of our products and services and provides high quality support to
Discusses partners’ operational challenges and evaluates business data to identify areas of

🎯 Requirements

Ability to work independently on projects and processes with general supervision
Practical knowledge of applicable work area
Ability to situationally adapt and understand new technology/processes as per partner requirement
Strong customer service skills
Strong desire to help our partners and peers
Excellent written and verbal communication skills

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