Software Technical Account Manager - Boise

📋 Description

• Serve as the primary technical contact for assigned agencies.
• Diagnose and resolve complex issues across Axon's software.
• Lead troubleshooting with Product, Engineering, Support teams.
• Manage escalations and ensure timely resolutions.
• Maintain understanding of Axon's hardware, software, cloud systems.

🎯 Requirements

• 4+ years in technical account management or similar.
• Experience with SaaS deployments and cloud platforms.
• Strong troubleshooting and root-cause analysis.
• Clear communication with technical and non-technical stakeholders.
• Experience coordinating across multiple teams for outcomes.
• Familiarity with networking, cloud, integrations, enterprise software.

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support