Software Technical Account Manager II

📋 Description

• Serve as the primary technical contact for assigned agencies.
• Own deployments, troubleshooting, and issue resolution.
• Coordinate root-cause analysis with Product, Engineering, Support, and Services.
• Partner with deployment teams to design, configure, test, and implement Axon solutions.
• On-site field engagements and onboarding with customer agencies.
• Use data and insights to improve adoption and operational effectiveness.

🎯 Requirements

• 4+ years in technical account management or similar.
• Experience supporting SaaS apps, cloud platforms, or software deployments.
• Strong troubleshooting and root-cause analysis skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Experience working across multiple teams to solve customer challenges.
• Familiarity with networking concepts, cloud technologies, or enterprise software.

🎁 Benefits

• Competitive salary and 401k with employer match.
• Discretionary paid time off.
• Paid parental leave for all.
• Medical, Dental, Vision plans.
• Fitness Programs.
• Emotional & Mental Wellness support.