Software Technical Account Manager - Kalamazoo, MI

📋 Description

• Serve as primary technical contact for assigned agencies
• Diagnose and resolve complex issues across Axon software and integrated solutions
• Lead troubleshooting and coordinate root-cause analysis with Product, Engineering, Support
• Manage escalations and ensure timely customer-impacting resolutions
• Understand Axon hardware, software, cloud, and ecosystem to support deployments

🎯 Requirements

• 4+ years in technical account management or similar roles; customer-facing technical delivery
• Experience supporting SaaS applications, cloud platforms, or integrated tech environments
• Strong troubleshooting and root-cause analysis skills
• Clear communication with technical and non-technical stakeholders
• Experience coordinating across multiple teams to solve customer challenges
• Familiarity with networking, cloud technologies, system integrations, or enterprise software

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support