Software Technical Account Manager - Raleigh

📋 Description

• Serve as the primary technical point of contact for assigned agencies
• Diagnose and resolve complex technical issues across Axon's software and integrated solutions
• Lead technical troubleshooting efforts and coordinate root-cause analysis across Product
• Manage escalations and ensure timely resolution of customer-impacting issues
• Maintain strong understanding of Axon's hardware, software, cloud, and integrated technology
• Partner with deployment teams to design, configure, test, and implement Axon solutions

🎯 Requirements

• 4+ years of experience in technical account management, customer-facing technical delivery
• Experience supporting SaaS applications, cloud platforms, software deployments, or integrated
• Strong troubleshooting and root-cause analysis skills
• Ability to communicate effectively with technical and non-technical stakeholders
• Experience working across multiple teams to solve customer challenges
• Familiarity with networking concepts, cloud technologies, system integrations, or enterprise

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support