Software Technical Account Manager (Traveling)

📋 Description

• Serve as the primary technical contact for assigned agencies.
• Diagnose and resolve complex issues across Axon software, hardware, and cloud.
• Lead troubleshooting and coordinate root-cause analysis with Product, Engineering, Support, and Services.
• Manage escalations and ensure timely resolution of customer-impacting issues.
• Partner with deployment teams to design, configure, test, and implement Axon solutions.
• Support onboarding and transition to steady-state operations.

🎯 Requirements

• 4+ years in technical account management or similar customer-facing roles.
• Experience supporting SaaS apps, cloud platforms, or software deployments.
• Strong troubleshooting and root-cause analysis skills.
• Able to communicate with both technical and non-technical stakeholders.
• Experience working across multiple teams to resolve customer challenges.
• Familiarity with networking, cloud, integrations, or enterprise software; CJIS.

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Learning & Development programs
• Emotional & Mental Wellness support