Solutions Analyst (Acute and Payer-General Support)

📋 Description

• Provide empathetic, high-quality support to clients managing, configuring, and using our clinical
• Develop deep expertise in our cloud-based software to support clinical workflows and patient care
• Troubleshoot technical issues through log analysis, research, and problem recreation
• Collaborate cross-functionally to ensure customer satisfaction and timely issue resolution
• Leverage and contribute to the internal knowledge base to improve support efficiency
• Consistently meet or exceed service delivery standards and key performance indicators (KPIs)

🎯 Requirements

• 1-2 years of SaaS support experience, Technical Support, and or Operations Support environment
• Understanding of clinical workflows in long term care or medical facilities (preferred, not
• Strong understanding of business workflows and processes within SaaS or enterprise applications
• Proven problem-solving skills and the ability to manage customer expectations
• Excellent written and verbal communication skills
• Comfortable in fast-paced, high-demand environments

🎁 Benefits

• Benefits starting from Day 1
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support