Solutions Analyst (QMar- EHR Support)

📋 Description

• Provide empathetic, high-quality support to clients managing, configuring, and using our clinical
• Develop deep expertise in our cloud-based software to support clinical workflows and patient care
• Troubleshoot technical issues through log analysis, research, and problem recreation
• Collaborate cross-functionally to ensure customer satisfaction and timely issue resolution
• Leverage and contribute to the internal knowledge base to improve support efficiency
• Consistently meet or exceed service delivery standards and key performance indicators (KPIs)

🎯 Requirements

• Prior experience with the QuickMAR software preferred
• LTHC Industry and PCC Platform Experience (Preferred not required)
• Working knowledge of Nursing, Skilled Nursing, Home and Hospice (RN, CNA, LPN, Preferred not
• 1-2 years previous work experience in a Customer Support Environment
• Degree, or Post-Secondary Education in HealthCare, Business Administrations, Information Technology
• Strong understanding of clinical workflows and business processes in long-term care or medical

🎁 Benefits

• Benefits starting from Day 1!
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support