Solutions Architect

📋 Description

• Design and configure contact center call flows, ensuring seamless integrations with business
• Collaborate with clients to understand their operational needs and tailor Dialpad solutions to
• Provision and configure desk phones, providing best practices and recommendations for an efficient
• Lead deployment efforts, overseeing call flow design, integrations, and system configurations to
• Troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth
• Analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency

🎯 Requirements

• Excellent grasp of various modern cloud communications platforms, such as Google G-Suite and Office
• Experience with Business VoIP Telephony Services (On-Premise or SaaS).
• Understanding and experience with VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264
• Understanding and experience with Network Infrastructure (Firewalls, Routers, Switches &amp
• Understanding and experience with Data Center Technologies (Public & Private Clouds).
• Understanding and experience with Software components involved in enterprise service delivery (web

🎁 Benefits

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee's impact
• Competitive salary, comprehensive benefits, and real opportunities for growth